Stonefox Productions

Contact Us

We have partnered with on many things and we are expanding our collaboration.  Our site and content are now partnered with

Laser Systems Development Corp

Please do not freak out when you see a charge from Laser Systems on your statement!

Customer Service

Please use this contact form if you have any customer service issues. 

Refund Policy

If you have a defective product, please let us know by using this contact form.  We will replace any defective DVD immediately. 

If you experience problems with a download please contact us on the contact form.  We will attempt to resolve the problem or refund your money.

Got questions or problems?  Use the form below and write Question or Problem in the subject line. Don't call the order line for technical support. Inquires from this page are monitored more frequently than the phone is. 

Having problems logging into the member's area? Please make sure you have clicked on Join and purchased a membership. Please remember that user ID and passwords are case sensitive. If you need to recover your user ID and password, please go to the Join or Catalog page and click on the link at the bottom left that says recover password. Input your email address and it will be emailed to you right away. Please use the form below to contact us if you require further assistance.

Having trouble registering? Please try a different user ID.

Download problems?  All links to downloads are within the product description.  Click on the thumbnail that says 'see details' and then click on "Click Here to Download."  You will be asked to input your user ID and password which are the ones you used when you registered or signed in.  Comcast and Yahoo bounce emails from Stonefox and other ISP's may put our emails in your spam folder.  If you intend to order a download and not a DVD it's your responsibility to order it from the Stonefox Theater.  The Product Catalog contains DVD's.  If you accidently order a DVD we will cancel that order if you intended to order a download as long as you order the download before the DVD is prepared for shipping, which can happen minutes from the time you place your order depending on the time of day and other factors.

Want to cancel your membership? Use the form below when you want it cancelled. Put Cancel in the subject line. We can't change the status of it to non-recurring so once you ask us to cancel it you will no longer have access to the member's area.

Got questions about your order?  Use the form below and write Order in the subject line.

Our shopping cart is secure.  When you click on Check Out, you will see the https URL.  Users of Internet Explorer will get a message that asks if they want to display non-secure items.  This is because the menu on the left side of the page is separate from the shopping cart but that isn't where you enter any personal information.  Rest assured that your information is encrypted.  You will also notice that some of our competitors don't use secure shopping carts!

Got a MAC?  You can play .wmv files on your mac if your quicktime is upgraded.  If you need to upgrade it, click here




Message to Stonefox Productions

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We try to respond immediately to your inquiry but it may take several hours depending on the time of day. If you don't receive a response, check your spam folder.

Our Pledge to YouProblems with our products are very rare but when they occur, we will do whatever is necessary to resolve it.  It isn't necessary to be threatening when you contact us with a problem because we will correct the problem or refund your money.  If you are one of those that feel that interactions require threats, we will resolve your problem because we pride ourselves on having outstanding customer service, but we won't do business with you again. 

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